How we work
Predictable IT, step by step.
We don’t start with a multi-year contract. We start with an assessment, then stabilise the environment, and only then take over day-to-day management.
- 01
Free IT assessment
A meeting at your office or online, a review of the network and devices, and a conversation about how you work.
- Inventory of devices, licences and access
- Review of backups and security
- Written assessment with risks by priority
- Proposal with a fixed monthly price
- 02
Onboarding and stabilisation
The first weeks go into getting things in order: we install monitoring and remove the most serious risks.
- Monitoring agent on every device
- Network and systems documentation
- Fixing critical vulnerabilities
- A working, verified backup
- 03
Proactive management
From then on your IT is maintained every day and you receive a regular report.
- 24/7 monitoring and automated updates
- Staff helpdesk from 08:00 to 20:00
- Periodic report and risk review
- Hardware refresh and budget plan
SLA
Commitments written into the contract.
We don’t promise a “quick response”. We write down specific times.
99%
Uptime SLA
For the systems we manage.
2 h
Incident response
From the moment the request is logged.
90 min
On site
For critical incidents in Burgas and the region.
24/7
Monitoring
Automated monitoring of every device.
On your side
What we need to get started
A little time and access. We handle the rest.
- One contact person who knows the team
- Administrator access to devices and services
- A list of the applications your work depends on
- An hour for the first meeting
Ready to take over.
We’ll review your current IT environment and give you an honest assessment – even if you decide not to work with us.