Services
Helpdesk & support
Available 12 hours a day (08:00–20:00) via ticketing, phone and remote access. A real SLA, not promises.
Your staff shouldn’t lose half a day over a printer or a forgotten password. They call or write to one place and get help from people who know your environment.
A good fit for
- Teams without an in-house IT person
- Companies working outside standard office hours
- Offices where IT falls to “whoever is good with computers”
Helpdesk & support
What’s included
- 01
One channel for everything
Ticket, email or phone – every request is logged and tracked until it’s resolved.
- 02
Remote help
Most issues are solved in minutes over remote access, with the employee’s consent.
- 03
On site when needed
When a problem needs someone in the room, we come – within 90 minutes for critical incidents in Burgas and the region.
- 04
Transparency
You see every request, response times and recurring issues worth fixing once and for all.
03 — Process
From the first call to IT you don’t think about.
Clear scope, predictable pricing and visible results at every stage.
- 01
Free IT assessment
We review your network, devices, backups and security. You get an honest assessment and a proposal with a fixed monthly price.
- 02
Onboarding and stabilisation
We install monitoring, document the environment and fix the riskiest issues first. You know what we do and why.
- 03
Proactive management
We monitor your systems 24/7, keep them up to date and handle requests. You get a regular report and a roadmap.
All services
Related services
Ready to take over.
We’ll review your current IT environment and give you an honest assessment – even if you decide not to work with us.